Chromebook Help and then Backend Power Wash a Chromebook

Backend Power Wash your Chromebook

This is a second method to reset your Chromebook to factory settings. Please ensure that you have tried the first method.

Note: A factory reset erases all the information on your Chromebook’s hard drive, including all the files in the Downloads folder.

On your Chromebook

Follow these steps below:

  1. Shut down Chromebook.
  2. Plug in AC Adapter into Chrombook.
  3. Press keys; ESC + Refresh key  + Power button  at the same time.
  4. Hold down these keys until the Chromebook powers on.
  5. When you see message “Please insert a recovery USB or SD card” tap these keys at the same time; CTRL + d.
  6. Press ENTER to turn off OS Verification when prompted.
  7. Press ENTER to turn on OS Verification again to complete power wash.
    1. Note: some Chromebook models will prompt you to press SPACEBAR then ENTER to turn on OS Verification.

If this step doesn’t work or if issues still persist; escalate a ticket.

If you tried the above steps or don’t find this utterly helpful or if you’re using your Chromebook at work or school, you can’t reset it. Ask your administrator to wipe the data on your Chromebook and re-enroll the device on your work or school network. or reach out to a technician for further support.

Please don’t include any personal information in your comment.

Get more help

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Choose an option that best describes your request.

How can we help you?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.