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Chromebook Help and then Backend Power Wash a Chromebook

Backend Power Wash your Chromebook

This is a second method to reset your Chromebook to factory settings. Please ensure that you have tried the first method.

Note: A factory reset erases all the information on your Chromebook’s hard drive, including all the files in the Downloads folder.

On your Chromebook

Follow these steps below:

  1. Shut down Chromebook.
  2. Plug in AC Adapter into Chrombook.
  3. Press keys; ESC + Refresh key  + Power button  at the same time.
  4. Hold down these keys until the Chromebook powers on.
  5. When you see message “Please insert a recovery USB or SD card” tap these keys at the same time; CTRL + d.
  6. Press ENTER to turn off OS Verification when prompted.
  7. Press ENTER to turn on OS Verification again to complete power wash.
    1. Note: some Chromebook models will prompt you to press SPACEBAR then ENTER to turn on OS Verification.

If this step doesn’t work or if issues still persist; escalate a ticket.

If you tried the above steps or don’t find this utterly helpful or if you’re using your Chromebook at work or school, you can’t reset it. Ask your administrator to wipe the data on your Chromebook and re-enroll the device on your work or school network. or reach out to a technician for further support.

Please don’t include any personal information in your comment.

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Reset your Chromebook to factory settings

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Device Performance

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Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

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Chromebook won't power on nor charge

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Battery & Charging

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Chromebook won’t power on nor charge

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Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

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