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What’s happening with your Chromebook?

Pick a topic and we’ll find you the best solution. Connect by phone, chat, email, and more.
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Physical Damage

Broken screen, LCD hinges etc..

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Device Performance

Common Chromebook issues

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Battery & Charging

Common Battery issues and fix..

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Connectivity

Internet & Hotspot issues

User Profile

Forgotten password or email

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Startup or Power

Common Power issues and fix..

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Printing & Scanning

Add a new printer or fix issues

Zoom

Troubleshoot and fix issues..

Are you requesting technical support?

Contact Support

Contact HCZ Technical Support
See all device policy

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How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

I want to Setup OKTA
I'm having issues
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How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

I want to Setup OKTA
I'm having issues
Cancel

How can we help you?

Choose an option that best describes your request.

Add a new Printer
How to Print
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How can we help you?

Choose an option that best describes your request.

Add a new Printer
How to Print
Cancel

Is the issue(s) with your home WIFI or Mobile Hotspot?

Choose an option that best describes your request.

HCZ Issued Mobile Hotspot
Home WIFI
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Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

HCZ Issued Mobile Hotspot
Home WIFI
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Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Yes, i'm a Staff
Cancel

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.

Yes, i'm a Staff
Cancel