First, ensure that you’re connected to a reliable and secure network, preferably a private network, home WIFI or school issued Hotspot.
On Your Chromebook
Follow these steps below if Zoom randomly disconnects or lags:
- Check to see if Chromebook is still connected to the
- If you’re using a school issued
Hotspot, make sure no other device(s) like
PlayStation(s)is connected to it except Chromebook(s).
- Check for
Chrome OSupdates and install them if any.
- Disconnect Chromebook from
Hotspot, shut off Chromebook, reset your
Hotspot, turn on Chromebook again and connect back to
WIFI. See how to reset a Hotspot.
- Temporarily disconnect your
Bluetoothdevice and turn off
Bluetooth, restart Chromebook, use a wired headphone.
This issue may be common during a Zoom session or class, learn how to fix Zoom webcam issues.*
Tip: If you tried the above steps or don’t find this utterly helpful, you can still reset your Chromebook
[Chrome OS] and resolve camera or webcam issues with a power wash. Make sure the Chromebook webcam is not damaged or blocked before proceeding with the power wash or reach out to a technician for further support. Perform a power wash.