Chromebook Help and then Fix Chromebook battery won’t charge

Fix Chromebook battery won't charge

First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you’ll see a light turn on.)

Follow these steps below if Chromebook isn’t still charging:

  1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.
  2. Make sure that the power outlet is working.
  3. Unplug your charger from the wall and your Chromebook.
  4. Plug your charger back in to your Chromebook, then the wall.
  5. Charge the device for at least 30 minutes.

If you tried the above steps or don’t find this utterly helpful, you can still reset your Chromebook hardware and resolve charging issues with a hard reset. In some cases, you might have to try a new Chromebook charger on your Chromebook before proceeding with the hard reset or reach out to a technician for further support. Perform a hard reset.

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Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

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How can we help you?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.