Chromebook Help and then Fix Chromebook touchpad doesn’t work

Fix Chromebook touchpad doesn't work

First, ensure there is no “juice spill, ice cream or food stuff” sticking to the touchpad. Gently wipe the touchpad with a clean damp cloth, wipe or paper towel.

If your touchpad still doesn’t work, try these steps:

  1. Make sure there is no dust or dirt on the touchpad.
  2. Press the Esc key several times.
  3. Drumroll your fingers on the touchpad for ten seconds.
  4. Turn your Chromebook off, then back on again.

If you tried the above steps or don’t find this utterly helpful, you can still reset your Chromebook hardware and resolve touchpad issues with a hard reset. In some cases, you might have to thoroughly wipe your Chromebook touchpad or restart the device before proceeding with the hard reset or reach out to a technician for further support. Perform a hard reset.

*How to use your Chromebook touchpad

Use the onscreen simulator to learn how to use your touchpad

Move the pointerMove your finger across the touchpad.
ClickPress or tap the lower half of the touchpad.
Right-clickPress or tap the touchpad with two fingers. You can also press Alt, then click with one finger. 
ScrollPlace two fingers on the touchpad and move them up and down to scroll vertically, or left and right to scroll horizontally.
Move between pagesTo go back to a page you were just on, swipe left with two fingers. To go forward to a page you were just on, swipe right with two fingers.
See all open windows

To see all open windows, swipe up with three fingers. To close it, swipe down with three fingers. 

Close a tabPoint to the tab, then tap or click the touchpad with three fingers.
Open a link in a new tabPoint to the link, then tap or click the touchpad with three fingers.
Switch between tabsIf you have multiple browser tabs open, swipe left or right with three fingers.
Open or close overviewTo open overview, swipe up with three fingers. To close it, swipe down with three fingers.
Switch between virtual desksIf you have multiple desks open, swipe left or right with four fingers.
Drag and dropUsing one finger, click and hold the item you want to move. Drag the item to its new spot, then release your finger.
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Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.