Chromebook Help and then How to Hard reset your Chromebook hardware

How to Hard reset your Chromebook hardware

To fix some Chromebook problems, you might need to reset your Chromebook hardware; also known as hard reset.

Note: When you perform a hard reset, it will restart your Chromebook hardware (like your touchpad and keyboard), and might delete some files in your Downloads folder.

On your Chromebook

Follow these steps below:

  1. Turn off Chromebook.
  2. Press and hold Refresh key  + tap Power button .
  3. When the Chromebook starts up, release Refresh key .

On tablets: Press the Volume Up and Power buttons for at least 10 seconds, then release them. If this step doesn’t work or if issues still persist; try this Power Wash.

If you tried the above steps or don’t find this utterly helpful or if you’re using your Chromebook at work or school, you can’t reset it. Ask your administrator to wipe the data on your Chromebook and re-enroll the device on your work or school network. or reach out to a technician for further support.

*How to reset your Chromebook hardware

Use the onscreen simulator to learn how to reset your Chromebook hardware

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Chromebook is slow "lags" and randomly glitches

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Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

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Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

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Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

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Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.