Toshiba Printer Support and then Printing from a Toshiba Printer on a Chromebook

Stage 1 - Printing using Papercut from a browser or app (Chromebooks)

  1. Once the document is selected and ready for printing, under Destination; select the See more… option.


    Note: You can also print from the Word or Google Doc app by choosing Find_Me – [Virtual](Mobility) under Printer.



  2. Choose the Find_Me – [Virtual](Mobility) option to send document to print queue.


  3. Sign into the Papercut system with your work email and email password (i.e. HCZ email or PA email credentials), Then click the Sign in and print button to authenticate user account, or simply use the Sign in with Google button to authenticate.


    Note: The PaperCut system will prompt you to authenticate your account only for the first time on your device.

Stage 2 - Releasing print job & securely retrieving documents from Toshiba Printer

  1. On the Toshiba printer Home screen; Select the ID Number button, then enter your unique 6-digit PIN to login to your Papercut profile or select the Username and password button to enter your work email & password as an alternative login option.


    Note: It is recommended and advised to always choose the ID Number button as a login option.

  2. Select the checkbox to choose the document(s), then select the Print button to release the print job(s).

Stage 3 -Logout (Important)

  1. After releasing and securely retrieving your printed documents, select the Logout icon next to your profile name to safely logout.


    Note: It is recommended and advised to always logout after successfully releasing and retrieving your printed documents by using the Logout icon found at the top-right corner of the printer dashboard.

If you tried the above steps or don’t find this utterly helpful or if you encounter any issue(s). Contact technical support for further support or if you have any questions.

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If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

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Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.