Hotspot Help and then How to reset Franklin T9 Mobile Hotspot

How to reset Franklin T9 Mobile Hotspot

Master reset with hardware keys

A master reset restores the original factory settings. It does not delete data stored on the SIM card or SD card. If the device menus are frozen or unresponsive, you can master reset using hardware keys.

On your Franklin T9 Mobile Hotspot

Follow these steps below to master reset your Hotspot:

  1. Turn the device on.
  2. Remove the back cover and locate the Reset Button.
  3. Press the Reset Button for 3 seconds and release. The device will reset and restart.

Soft reset with hardware keys

Follow these steps below to soft reset your Hotspot:

  1. Hold Power key for 10 seconds to restart the device.

If you tried the above steps or don’t find this utterly helpful, reach out to technical support. Make sure the is properly charged before proceeding with the master reset or reach out to a technician for further support.

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If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

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Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.