Software Support and then Setup & Activate your HCZ Okta Account

What exactly is OKTA?

OKTA is an Identity-as-a-Service (IDaaS) platform that provides a secure authentication or access to all software and applications used by your organization with one login.

Stage 1 - Activating OKTA

  1. You will receive an automated email to activate your OKTA account, similar to the image(s) depicted  

  2. Click the Activate Okta Account link button
    Note: Your Okta username, password & sign-in page details are found below the Activate Okta Account link button.

  3. Create your HCZ OKTA account (first-time sign in users)
    By default, your work email is pre-selected.
    Column A: Enter your HCZ or Promise Email password in the Windows password column
    Column B: Enter a Secondary email (Personal email) or select I don’t have a secondary email
    Column C: Choose a forgot password question suitable & unique to you, and type in the answer to that question in the Answer column

    Column D: Choose a Security image for additional auth provided by OKTA


  4. Then click the Create My Account button

  5. Click the Configure factor button to setup Multifactor Authentication (MFA)


  6. Select your device type, choose either iPhone or Android


  7. Now, download Okta verify from the Google Play Store or the HCZ Self Service App onto your mobile device.
    Then click the Next button


  8. Launch the OKTA Verify app on your mobile device, click the Get started button, then the Next button, now click the Add account button.

  9. [Choose account type]
    Choose Organization as account type

  10. Click the Scan a QR code button


  11. Scan the QR-code on your computer screen to proceed


  12. Once the QR-code is scanned and verified, your account will be automatically added.
    Click the Done button on your mobile phone


  13. Then click the Finish button on your computer screen to complete setup

How to setup Multifactor Authentication for your OKTA account

What is Multifactor Authentication?

Multifactor Authentication (MFA) adds a layer of protection to the sign-in process. When accessing accounts or apps, users provide additional identity verification, such as sending a Push notification or entering a code received by phone.

Stage 1 - Setting up Multifactor Authentication

  1. Choose any option of your choice to setup Multifactor Authentication (MFA)
    Note: You can setup more than one MFA for your OKTA account.


  2. Choose the Okta Verify option and select your device type.
    Select either iPhone or Android

Stage 2 - Download OKTA Verify App

  1. [For iPhone users]
    Download Okta verify from the HCZ Self Service App onto your iPhone.
    Then click the Next button to proceed


  2. [For Android users]
    Download Okta verify from the Google Play Store onto your android mobile device.
    Then click the Next button to proceed

  3. Launch the OKTA Verify app on your mobile device, click the Get started button, then the Next button, now click the Add account button.

  4. [Choose account type]
    Choose Organization as account type

  5. Click the Scan a QR code button


  6. Scan the QR-code on your computer screen to proceed


  7. Once the QR-code is scanned and verified, your account will be automatically added.
    Click the Done button on your mobile phone

For Staff without an HCZ Mobile Phone

  1. Choose the Security Question option.
    Select a secret question suitable & unique to you, and type in the answer to that question in the Answer column.
    Then click the Save button to proceed
    Note: It is advised to choose only this option if you do not have an HCZ Issued Mobile Phone.


  2. Then click the Finish button on your computer screen to complete setup

Important Note: It is advised to choose only this option if you do not have an HCZ Issued Mobile Phone. Reach out to a technician for further support here: help.hcz.org

How to sign into your OKTA account

  1. Go to hcz.okta.com

  2. Enter your work email and password, then click the Sign In button


  3. Click either the Send Push button or the Or enter code button


  4. [For enter code]
    Launch the OKTA Verify app on your mobile phone and enter the 6-digit number in the Enter Code column, then click the Verify button

Download OKTA Setup & Installation Guide

Download the OKTA Setup & Activation guide(s) onto your device. Get the instructions from here: How to Setup and Activate your HCZ OKTA Account | for MFA click here: How to Setup MFA for OKTA account

If you tried the above steps or don’t find this utterly helpful or if you encounter any issue(s). Contact technical support for further support or if you have any questions.

Please don’t include any personal information in your comment.

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Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

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Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

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Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

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Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.