Privacy Policy and then hcz.support privacy policy & terms of service

Privacy Policy

Thank you for using one of our technical support platforms. We at hcz.support (“hcz.support”“we”“us”) respect your privacy and want you to understand what we collect, use, and how we share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our server(s) (i.e hcz.support or Fortune Adams‘ affiliated servers) unless required for the on-going operation of our site.

Comments

At the moment (v11.25.2021), we do not accept external comments on this support platform. In the nearest releases of this sites version, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

At the moment (v11.25.2021), we do not accept external media uploads on this support platform from non-administrators. In the nearest releases of this sites version, if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

At the moment (v11.25.2021), we do not accept external comments nor non-adminstrator user login on this support platform. In the nearest releases of this sites version, if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment and to better serve you. These cookies may last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded contents from other websites

Articles or support blogs on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We (hcz.support) do not share your data or IP address with anyone!

What rights you have over your data

We (hcz.support) do not store your data unless required for an on-going operation of our site, you may simply opt-out from using or accessing this site anytime you feel without data being tracked.

Terms of Service

This technical support platform (hcz.support) (http://hcz.support) (https://hcz.support) was built and developed by Fortune Adams (Support technician at Harlem Children’s Zone) on a Linux Apache web server. This technical support platform is not sponsored or paid by hcz.org or its affiliates.

By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.

Support URL

Please don’t include any personal information in your comment.

Copyright © 2022 hcz.support | Report A Bug | Site Map | Version controlled by Fortune Adams

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Choose an option that best describes your request.

How can we help you?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.