Enhancements & Fixes - 11.23.21

  • Layout Overflow Mobile version set to hidden.
  • Set Gtranslate (language) to footer section.

Roll-out & add-ons - 11.23.21

  • Added HCZ office locations & sites to both Desktop version & Mobile version as Maps.
  • Set Privacy policy | Cookie | Terms of service.
  • Added mobile app version menu for ease-of-use & navigation.
  • Implemented Software training guides as Training only on Desktop version.
  • Created Software resource(s) page for use only by Support technicians only on Desktop.
  • Integrated Software & app repo for ease-of-download from SharePoint – Techs only.

Roll-out & add-ons - 11.26.21

  • Added 'Was this Helpful?' shortcode to gather end-user feedback and improve user experience.

The above versions, roll-outs pertains to the previous and recent updates, bug-fixes, enhancements, & add-ons to this web app. Connect with Fortune if you have any suggestions or feedbacks related to improving the platform.

Support URL

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How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Choose an option that best describes your request.

How can we help you?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.