Get Support

Training & FAQs Available training guides and FAQs

Available Software Training

Software & Applications

How to Setup & Activate your HCZ Okta Account.
How to create and add HCZ email signature to Outlook Web App.
How to create and add HCZ email signature on Gmail.
Set Outlook to automatically download images in email signature.
How to factory reset a Chromebook.
How to Backend power wash a Chromebook.
Clear Google Chrome browser cache & cookies.

Email Support

Set email signature on Windows or MacBook 10 PC for Outlook & Gmail apps.
Block or unsubscribe from unwanted emails or email addresses.

Chromebook Help

How to Backend power wash a Chromebook.
How to factory reset a Chromebook.
How to hard reset a Chromebook hardware.
Fix Chromebook touchpad doesn’t work.
Fix Chromebook won’t power on nor charge.

Hotspot Help

How to reset a Franklin T9 Mobile Hotspot.

Windows Help

How to Setup & Sign-in on your new Windows 10 PC.
How to update a Windows 10 PC.
How to update Google Chrome web browser on Windows 10.
Set email signature on Windows 10 PC for Outlook & Gmail apps.

MacBook Help

MacBook not Showing Disk Troubleshooting.
Set email signature on MacBook for Outlook & Gmail apps.

Frequently Asked Questions

How to Setup & Activate your HCZ Okta Account.
How to create and add HCZ email signature to Outlook Web App.
How to create and add HCZ email signature on Gmail.
Set Outlook to automatically download images in email signature.
How to Backend power wash a Chromebook.
How to setup & sign-in on your new Windows 10 PC.
How do I block unwanted emails or email address?

If you tried any of the above training or don’t find this utterly helpful or if you’re using a software or application that is not listed in the device policy, then we most likely do not support it. Ask your administrator if you have any pending questions or feedback. or reach out to a technician for further support.

Support URL

help.hcz.org

Get Support

Available Software Training

Software & Applications

Email Support

Chromebook Help

Hotspot Help

Windows Help

MacBook Help

Frequently Asked Questions

Support URL

How can we help you?

How can we help you?

How can we help you?

How can we help you?

Is the issue(s) with your home WIFI or Mobile Hotspot?

Is the issue(s) with your home WIFI or Mobile Hotspot?

Device Performance

Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Battery & Charging

Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Are you an HCZ or Promise Academy Staff?

Are you an HCZ or Promise Academy Staff?