The common Chromebook power or startup issues, and how to resolve them.
If your Chromebook stops turning on
When Chromebook stops charging but charger works
When Chromebook charger doesn’t charge Chromebook
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Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?
Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?
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Choose an option that best describes your request.
Choose an option that best describes your request.
If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.
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Choose an option that best describes your issue(s)
Chromebook is slow “lags” and randomly glitches
Audio from Chromebook is low or randomly “cuts off”
Unable to increase volume on Chromebook
Headphones or Bluetooth device issues on Chromebook
Fix Chromebook camera “glitching” randomly
Chromebook sound is low or doesn’t work
Fix Chromebook touchpad is “Frozen” or doesn’t work
Reset your Chromebook to factory settings
How to Hard reset your Chromebook hardware
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Choose an option that best describes your issue(s)
Chromebook battery doesn’t hold a charge
Chromebook won’t power on nor charge
Chromebook battery won’t charge but charger works
New charger does not work on Chromebook
Chromebook frequently “get hot” or “overheat”
Chromebook charger is physically damaged or “ripped”
Chromebook randomly shuts “off”
Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more
For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.
