DeepFreeze

Download HCZ DeepFreeze

Trialware
Faronics

Firefox

Download Mozilla Firefox

Quantum
Mozilla

ClassicShell

Download Windows ClassicSh..

ClassicShell
Program

ChromeSetup

Download Google Chrome

Google
Web Browser

LogMeIn

Download LogMeIn remote de..

LogMeIn
Remote desktop

OfficeSetup

Download Office 365 Apps

Microsoft
Office 365

ZoomInstaller

Download Zoom video confer..

Zoom
Video confrc

Java

Download Java for Windows

Oracle
Program

Symantec Un..

Download Symantec Uninstal..

Norton
Security

Sophos En..

Download Sophos EndPoint Se..

Sophos
Cloud Security

HCZDisclaimer

Download HCZ Windows Discl..

Legal notice
Registry file

Other tools

The above tools, software & applications listed are for use by HCZ support technicians for either remote | onsite support. Ask your administrator for technical support if you encounter any issue(s) on your devices, or reach out to a technician for further support.

Support URL

Copyright © 2021 hcz.support | Report A Bug | Site Map | Version controlled by Fortune Adams

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Do you need a guide on OKTA Setup and Activation or are you experiencing issues with OKTA?

How can we help you?

Choose an option that best describes your request.

How can we help you?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

Choose an option that best describes your request.

Is the issue(s) with your home WIFI or Mobile Hotspot?

If Mobile Hotspot is physically damaged please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket.

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow "lags" and randomly glitches

Audio from Chromebook is low or randomly "cuts off"

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera "glitching" randomly

Chromebook camera randomly "cuts off" or lags

Chromebook sound is low or doesn't work

Fix Chromebook touchpad is "Frozen" or doesn't work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Unable to access "Nearpod" or school-related websites on Chromebook

Zoom Camera is not working on Chromebook

Device Performance

Choose an option that best describes your issue(s)

Chromebook is slow “lags” and randomly glitches

Audio from Chromebook is low or randomly “cuts off”

Unable to increase volume on Chromebook

Headphones or Bluetooth device issues on Chromebook

Fix Chromebook camera “glitching” randomly

Chromebook sound is low or doesn’t work

Fix Chromebook touchpad is “Frozen” or doesn’t work

Reset your Chromebook to factory settings

How to Hard reset your Chromebook hardware

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn't hold a charge

Chromebook won't power on nor charge

Chromebook battery won't charge but charger works

Chromebook battery charges so slow

New charger does not work on Chromebook

Chromebook frequently "get hot" or "overheat"

Chromebook charger is physically damaged or "ripped"

Chromebook randomly shuts "off"

Battery & Charging

Choose an option that best describes your issue(s)

Chromebook battery doesn’t hold a charge

Chromebook won’t power on nor charge

Chromebook battery won’t charge but charger works

New charger does not work on Chromebook

Chromebook frequently “get hot” or “overheat”

Chromebook charger is physically damaged or “ripped”

Chromebook randomly shuts “off”

Are you an HCZ or Promise Academy Staff?

Before we proceed; you must be an HCZ or Promise Academy employee in order to submit a ticket for a technical support. For students and parents please reach out to your school cordinator or teacher with description(s) of the issue to submit a support ticket. Learn more

Are you an HCZ or Promise Academy Staff?

For students and parents please reach out to your school cordinator with description(s) of the issue to submit a support ticket.